United Airlines

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Airline Customer Satisfaction Rises (for Once)

Continental, Alaska, JetBlue and Southwest earn top marks

(Newser) - After three straight years of losing altitude, airline customer satisfaction ratings are on the rise, according to a study released today by JD Power and Associates. Overall satisfaction with North American carriers rose 15 points on a 1,000-point scale, the Chicago Tribune reports, with 10 of 12 airlines improving...

Woman Sues Airline—for Not Waking Her Up

Fox News' Jane Skinner not too impressed with case

(Newser) - Ginger McGuire's lawsuit is weird—she's suing United Airlines for failing to wake her up and leaving her inside a plane after landing—but her follow-up interview with Fox News is possibly even weirder. Interviewer Jane Skinner seems to think McGuire should "buy an alarm clock and STFU,"...

Cockpit Fire Prompts Emergency Landing in DC

Fire extinguisher brought to cockpit

(Newser) - A United Airlines flight from New York to Los Angeles was forced to make an emergency landing last night when an electrical fire broke out in the cockpit, the AP reports. Official details are sparce, but one passenger says he smelled something burning about 30 minutes into the flight, and...

Continental, United Merging Into World's Biggest Airline

New behemoth hopes to turn around losses

(Newser) - United and Continental Airlines are joining to form the world's largest airline in a $3 billion deal, the carriers will announce today. The merger will test the notion that the money-losing airline industry can work better on a large scale—and test the Obama administration's antitrust regulators. While the companies...

5 Airlines Agree Not to Charge Fee for Carry-On Bags

American, Delta, United, US Airways, JetBlue make a deal

(Newser) - Five major carriers agreed today not to follow the lead of a small Florida airline that plans to charge for carry-on bags. Their commitment comes just in time to keep travelers from running for the exits during the peak summer flying season, but it is doubtful that it marks a...

Qatar Should Reimburse US for Bomb Scare: GOP Rep.

Incident cost military, law enforcement thousands

(Newser) - The government of Qatar should foot the bill for the bomb scare aboard a Denver-bound airliner, a top Republican congressman says. “A lot of people kicked into action last night based on a perceived threat,” Michigan Rep. Pete Hoekstra, the ranking Republican on the House intelligence committee, noted...

Diplomat Won't Face Charges in Plane Scare
Diplomat Won't Face Charges
in Plane Scare
updated
Apr 8, 2010 3:41 PM CDT

Diplomat Won't Face Charges in Plane Scare

He was on his way to visit imprisoned al-Qaeda agent

(Newser) - Mohammed al Modadi is being released without charges after officials determined that he was just being sarcastic when he said he was lighting his shoes on fire. The Qatari diplomat aroused suspicion when he spent a long time in the bathroom on his plane. It appears he was only sneaking...

'Shoe Bomber' May Have Just Wanted a Smoke
'Shoe Bomber' May Have Just Wanted a Smoke
UPDATED
Apr 8, 2010 5:30 AM CDT

'Shoe Bomber' May Have Just Wanted a Smoke

Qatari diplomat detained, but may be 'misunderstanding'

(Newser) - Federal authorities found no explosives in the shoes of a diplomat from the Persian Gulf state of Qatar who was subdued by federal air marshals on a Washington-Denver flight tonight after he allegedly told them, “I’m lighting my shoes on fire.” A source tells the AP that...

United, US Airways in Merger Talks

Any deal is still several weeks away

(Newser) - Potentially big news for the struggling airline industry: United and US Airways are discussing a merger that would create the country's second-largest carrier, reports the New York Times . Any potential deal is still weeks away and could face any number of problems, including union opposition. The two companies have come...

Flight Diverted to Salt Lake After Bomb Threat

Passengers still on board as FBI searches plane

(Newser) - Airport officials say an airliner en route to San Francisco has been diverted to Salt Lake City following a bomb threat. The plane is already on the ground, being searched by FBI and airport police. Its 193 passengers and six crew members remain on board. United Flight 741, which originated...

Plane Diverts to Denver After Passenger Tries to Open Door

Cops take him into custody, alcohol involved

(Newser) - A United Airlines jetliner carrying more than 100 people from Washington, DC, to Las Vegas was diverted to Denver yesterday after a passenger tried to open an exterior door on the plane while it was in flight, officials said. Denver police took the passenger into custody and were interviewing him...

Tyson Arrested in Bloody Run-In With Paparazzi

Boxer in custody after incident at LAX

(Newser) - Boxer Mike Tyson is in police custody tonight after a violent incident with paparazzi at Los Angeles International Airport that, according to a TMZ source, left “blood on the ground.” A rep for Tyson, 43, said he was defending his wife and 10-month-old child from an overly aggressive...

UK Cops Pull Suspected Drunk Pilot Off United Jet

London-Chicago flight canceled; Erwin Washington in custody

(Newser) - British police pulled a United Airlines pilot off a Chicago-bound plane today at Heathrow airport and charged him with being over the alcohol limit while on the job. Police and airline officials say Erwin Vermont Washington, 51, was pulled from United Airlines Flight 949 after a co-worker suspected him of...

For $249 Annual Fee, United Will Waive Bag Charges

Fee covers two bags per flight, and up to 8 passengers booked at same time

(Newser) - Fly United frequently, or planning to use the airline for the next couple family vacations? For a $249 annual fee, United will waive fees for your first two checked bags—and it covers up to eight people traveling on the same booking. With a $20 charge for the first bag...

Starbucks Goes Instant


 Starbucks 
 Goes Instant 
Sep 29, 2009 6:59 AM CDT

Starbucks Goes Instant

Company has high hopes for new $1 powdered coffee

(Newser) - Following a three-city test run, Starbucks is rolling out its new Via coffee across the country today, offering java-fiends an instant brew that costs less than a buck—and is purported to taste just as good as the real thing. The recession-hit coffee chain is selling the powder in Target...

Pissed Airline Passenger Back on YouTube

Glossier United Breaks Guitars: Song 2 is follow-up to viral hit

(Newser) - Dave Carroll, who so memorably commemorated his terrible experience with United Airlines in the YouTube sensation United Breaks Guitars is at it again, Consumerist reports. The singer/songwriter/guitar-rights activist has released a more ambitious video cleverly titled United Breaks Guitars: Song 2, with a slightly more conciliatory tone. And don’t...

Going...Going...Gone: Airlines Tweet Low Prices

JetBlue, United get in on speedy, hip marketing move

(Newser) - JetBlue and United Airlines are giving loyal readers of their Twitter feeds chances to grab low fares, USA Today reports. But customers have to act quickly: JetBlue makes the fares available for about 8 hours or while seats last, while United often gives customers just an hour or two to...

Doomed United Is Textbook of Biz Don'ts

(Newser) - United Airlines’ dismal service and financial stature may soon send it to Chapter 11, but that doesn’t mean it isn’t a “teachable moment,” Shaun Rein writes in Forbes. Herewith, three lessons:
  • Loyal customers return: "Consumers are more price sensitive in this economy, and they are
...

Singer's Complaint vs. United Proves Power of YouTube

(Newser) - When United Airlines baggage handlers broke Dave Carroll’s $1,200 guitar, he didn’t get mad—he got famous. Carroll and his band slapped together a $130 YouTube video titled United Breaks Guitars, which became so popular Oprah mentioned it. United eventually relented, donating $3,000 in Carroll’s...

Huge United Order Sparks Jet Builder Face-Off

Bargain-hunting airline invites Boeing, Airbus to duke it out

(Newser) - Hoping to score a good deal by exploiting the recession, United Airlines has called on Boeing and Airbus to bid on an order for up to 150 new jets, the Wall Street Journal reports. The plan could bring in $10 billion for one of the manufacturers, both of whom face...

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